Payments & Refund Policy

KIA DEV SOLS LLC

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This Payments & Refund Policy (“Policy”) explains the payment terms, cancellation procedures, and refund practices applicable to services provided by KIA DEV SOLS LLC (“KIA DEV SOLS LLC,” “we,” “us,” or “our”).

By purchasing our services or approving a project, you acknowledge and agree to this Policy, together with our Terms and Conditions.

1. Services Covered

This Policy applies to services provided by KIA DEV SOLS LLC, including but not limited to:

  • Website Development

  • Custom Software Development

  • App Development

  • Digital Marketing

  • Search Engine Optimization (SEO)

  • Social Media & Online Presence

  • Graphic Design & Branding

  • UI/UX Design

  • Website & Software Auditing

  • Testing & Quality Assurance

  • Website Maintenance

  • Technology consulting and related digital services

Specific payment and refund terms may also be stated in the applicable proposal, quotation, invoice, statement of work, or service agreement.

2. Pricing and Quotes

Prices for services may be provided through:

  • Custom quotations

  • Project proposals

  • Service agreements

  • Invoices

  • Published starting prices

  • Written estimates

A quote or estimate is based on the information available at the time it is prepared.

If project requirements change, additional work is requested, or the scope expands after approval, KIA DEV SOLS LLC may provide a revised quote or additional charge before performing the additional work.

A quote does not become a binding project agreement until it has been accepted according to the applicable proposal or agreement.

3. Payment Methods

KIA DEV SOLS LLC may accept payment through available payment methods displayed or communicated to the customer.

These may include:

  • Credit cards

  • Debit cards

  • ACH or bank payments

  • Electronic payment methods

  • Other payment methods specifically approved by KIA DEV SOLS LLC

Payment methods may vary depending on the service, customer, transaction, and payment provider.

Payments processed through third-party payment processors may also be subject to the processor’s applicable terms and policies.

4. Deposits and Initial Payments

Certain projects may require a deposit or initial payment before work begins.

The required amount will be stated in the applicable proposal, invoice, or service agreement.

A deposit may be used to reserve project resources, schedule work, begin planning, perform discovery, commence design or development, or cover other project-related costs.

Unless specifically stated otherwise in writing, payment of a deposit does not guarantee a specific completion date.

5. Milestone and Partial Payments

For larger or longer projects, KIA DEV SOLS LLC may divide payment into multiple milestones.

Each milestone and its associated payment amount or percentage will be specified in the applicable project agreement.

Work may progress according to the agreed milestone schedule.

Failure to make a required milestone payment may result in the temporary suspension of work, delayed delivery, or termination of the project in accordance with the applicable agreement.

6. Recurring Services

Certain services, such as SEO, digital marketing, social media management, maintenance, or ongoing consulting, may be provided on a recurring basis.

Recurring billing terms, billing frequency, service period, and cancellation requirements will be communicated before the recurring service begins.

Unless otherwise agreed in writing, fees for services already performed or for a service period that has already begun may not be refundable.

7. Advertising and Third-Party Costs

For digital marketing or advertising services, fees paid directly to third-party platforms may be separate from KIA DEV SOLS LLC’s service fees.

Examples may include:

  • Google Ads

  • Microsoft Advertising

  • Meta advertising

  • Hosting

  • Domain registration

  • Premium software

  • Plugins

  • APIs

  • Stock media

  • Third-party subscriptions

Third-party charges may be subject to the applicable provider’s own refund and cancellation policies.

KIA DEV SOLS LLC is not responsible for refunds controlled by third-party providers.

8. When Work Begins

Work may begin after:

  • Required payment or deposit has been received;

  • The customer has approved the applicable proposal or agreement;

  • Required project information has been provided; and

  • Any required access, materials, or approvals have been received.

Once work begins, cancellation and refund eligibility may be affected by the amount of work already completed.

9. Cancellation Before Work Begins

If a customer requests cancellation before KIA DEV SOLS LLC has begun work, the customer may be eligible for a refund of amounts paid, subject to:

  • The applicable project agreement;

  • Any stated cancellation terms;

  • Non-refundable third-party costs; and

  • Any administrative or preparation work already completed where permitted by applicable law.

Any eligible refund will be processed using the original payment method where reasonably possible.

10. Cancellation After Work Begins

If a customer cancels after work has begun, KIA DEV SOLS LLC may retain or charge amounts corresponding to:

  • Work already completed;

  • Approved project milestones;

  • Design or development work performed;

  • Meetings or consultation already provided;

  • Project planning or discovery;

  • Non-refundable third-party expenses;

  • Other services already provided.

Any remaining refundable balance, if applicable, will be determined based on the applicable agreement and the amount of work completed.

11. Completed Services

Payments for services that have already been fully performed are generally non-refundable.

Examples include:

  • Completed consultations

  • Completed audits

  • Completed design work

  • Completed development milestones

  • Completed testing services

  • Completed SEO or marketing services

  • Completed maintenance services

  • Other services that have already been delivered

This does not limit any refund rights that cannot legally be excluded.

12. Digital Deliverables

Because website, software, design, digital marketing, and development services involve customized work, refunds may not be available for completed or substantially completed digital deliverables.

Where a customer has approved a deliverable or milestone, the applicable payment may become non-refundable to the extent permitted by law and the applicable agreement.

13. Revision Requests

Reasonable revisions included within the agreed project scope will be handled according to the applicable proposal or agreement.

Requests that materially change the original scope may require additional fees.

A request for additional revisions or changes does not automatically create a right to a refund.

14. Project Delays Caused by the Customer

Customers are expected to provide required information, materials, access, feedback, and approvals in a timely manner.

If a project is delayed because the customer does not provide required materials, access, decisions, or approvals, the project timeline may be extended.

Such delays do not automatically create a right to a refund.

15. Abandoned Projects

If a customer stops responding or fails to provide information, access, approvals, or other requirements necessary to continue a project, KIA DEV SOLS LLC may place the project on hold.

If the project remains inactive for an extended period, KIA DEV SOLS LLC may consider the project abandoned and may close the project subject to the applicable agreement.

Amounts corresponding to work already completed may remain due and may not be refundable.

16. Refund Requests

To request a refund, customers should contact:

Email: support@kiadevsolsllc.online

The request should include:

  • Customer name

  • Business name, if applicable

  • Invoice or order information

  • Date of payment

  • Service purchased

  • Reason for the refund request

KIA DEV SOLS LLC may request additional information necessary to review the request.

17. Refund Review

Refund requests will be reviewed based on:

  • The applicable proposal or agreement

  • The services purchased

  • Work already completed

  • Project milestones

  • Payments already made

  • Third-party expenses

  • The reason for cancellation

  • Any applicable legal requirements

Submitting a refund request does not guarantee that a refund will be approved.

18. Approved Refunds

If a refund is approved, KIA DEV SOLS LLC will generally issue the refund to the original payment method used for the transaction.

Processing times may depend on the payment processor or financial institution.

KIA DEV SOLS LLC is not responsible for delays caused by a customer’s bank, card issuer, or third-party payment processor.

19. Non-Refundable Third-Party Expenses

Amounts paid to third-party providers on behalf of a customer may be non-refundable when the third-party provider does not provide a refund.

These expenses may include:

  • Domain registration

  • Hosting

  • Software licenses

  • Premium plugins

  • Third-party APIs

  • Advertising spend

  • Stock assets

  • Application or platform fees

  • Other third-party services

Where possible, customers will be informed about significant third-party expenses before they are incurred.

20. Chargebacks and Payment Disputes

Customers are encouraged to contact KIA DEV SOLS LLC first regarding any billing concern or refund request so that the matter can be reviewed and resolved where appropriate.

If a customer initiates a payment dispute or chargeback, KIA DEV SOLS LLC may provide the payment processor with relevant records, which may include:

  • The applicable proposal or agreement

  • Invoice records

  • Payment records

  • Project communications

  • Customer approvals

  • Evidence of work performed

  • Deliverables

  • Service records

Nothing in this section limits a customer’s rights under applicable law or the rules of the applicable payment network.

21. Incorrect or Duplicate Payments

If a customer is charged incorrectly or makes a duplicate payment, KIA DEV SOLS LLC will review the transaction and, where appropriate, refund the verified duplicate or erroneous amount.

Customers should report suspected billing errors promptly.

22. Taxes

Customers may be responsible for applicable taxes, fees, or governmental charges associated with their purchase where required by law.

Any applicable taxes may be included in or added to the quoted price as required.

23. Changes to Pricing

KIA DEV SOLS LLC may change its service pricing at any time.

Price changes will not affect an already-approved project or quotation unless the project scope changes or the applicable agreement allows for an adjustment.

Recurring services may be subject to future pricing changes with appropriate notice where required.

24. No Guarantee of Results

Payment for digital marketing, SEO, advertising, development, design, or consulting services does not guarantee a particular business result.

For example, KIA DEV SOLS LLC does not guarantee:

  • A specific search engine ranking

  • A specific number of leads

  • A specific number of sales

  • A specific advertising return

  • A specific amount of website traffic

  • Approval by a third-party platform

  • Specific business revenue

Results may depend on factors outside our control, including market conditions, customer activity, third-party platforms, competition, algorithms, and advertising budgets.

25. Policy Exceptions

KIA DEV SOLS LLC may consider exceptions to this Policy on a case-by-case basis when appropriate.

Any approved exception should be confirmed in writing.

An exception for one customer or transaction does not automatically establish a permanent exception or change to this Policy.

26. Changes to This Policy

We may update this Payments & Refund Policy from time to time to reflect changes to our services, payment methods, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised Effective Date.

27. Contact Us

For questions regarding payments, cancellations, or refunds, please contact:

KIA DEV SOLS LLC

Address:
2019 Bear Ridge Road, Apt. 101
Dundalk, MD 21222
United States

Phone:
(213) 596-2666

Email:
support@kiadevsolsllc.online

Website:
kiadevsolsllc.online